SBM Kenya Bank closes five branches in a digital push

SBM Kenya Bank closes five branches in a digital push

SBM Kenya Bank will close its five branches across the country next month as it continues to push customers to accept digital banking.

The bank closed five branches nationwide in December last year and said it would close its Lavington, Buru Buru and Kimathi Street branches. This measure will take effect on October 29.

The bank will also close its courier departments along Limuru and Ngong Road in Nairobi.

"At SBM Kenya Bank, we plan to use the country's growing mobile usage to provide digital products, which will make our customers' banking operations more efficient and convenient," SBM Kenya Bank CEO Moezz Mir said in a statement yesterday Express.

He said that the employees of the five affected branches will be redeployed to other branches throughout the county. The bank declined to disclose the number of employees in the five branches.

The bank stated that customers seeking services at the Lavington branch will now go to the Elite branch at ABC Place on Waiyaki Way.

Customers of the Buru Buru branch will receive banking services at the Donholm branch located in the East Gate Shopping Center on Outering Road.

Customers of the Kimathi branch will seek bank services at the Corner House branch in the Corner House building on Kimathi Street.

Customers who used to bank at SBM Xpress Limuru Road will now head to the Diamond Plaza branch in Parklands Diamond Plaza.

However, SBM Xpress Ngong Road customers will seek banking services at Kilimani Adlife in Kilimani Adlife Square in Nairobi.

Customers of affected branches will use services such as checkbook collection, ATMs and Family PesaPap agents in nearby branches.

"Currently, 82% of our customers conduct transactions through alternative channels, including digitally enabled card and mobile transactions. Today, in the pandemic, more and more people are accepting technology and using handheld devices for daily activities," he Say.